Frequently Asked Questions

We want you to feel confident before you order. Here are the questions we hear most often about choosing products, checking specifications, delivery, returns, and support.

How do I choose the right product?

Start with the job you need the product to do. Check the product page for capacity, output, compatibility, dimensions, included accessories, and available variants. Our Power Buying Guide explains how to compare mAh, Wh, wattage, connectors, charging options, and solar performance.

Where can I find the specifications?

Specifications are listed on each product page. Please review the full description and images before checkout, and select the correct variant where options are available. If a specification or compatibility detail is unclear, contact us before ordering.

What is the processing and delivery time?

Orders are normally processed within 1–3 business days. Delivery estimates vary by destination and begin after dispatch. See the Shipping Policy for current destination guidance, tracking information, and what to do if a package is delayed.

Can I return an item?

Most eligible products may be returned within the stated return window, subject to the conditions in our Return and Refund Policy. Please contact us before sending anything back so we can confirm the next step.

What if my order arrives damaged or incorrect?

Contact us promptly with your order number and clear photos of the product, packaging, and issue. We will review the details and explain the appropriate remedy.

Can I change or cancel an order?

Contact us as soon as possible at info@aurora-powerup.com. We will try to help before the order enters fulfillment, but changes cannot be guaranteed after processing begins.

How can I contact Aurora PowerUp?

Email info@aurora-powerup.com. For product selection questions, include the product link, the device or use case, and the specification you are trying to confirm.

For legal and privacy information, please review our Privacy Policy and Terms of Service.